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OUTAGE REPORTING: 1.800.521.9879

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Member Assistance

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  1. Acct Services
  2. Billing Services
  3. Member Assistance

Guernsey-Muskingum realizes that situations may arise when members are unable to pay their electric bills. Often the Cooperative staff can be of assistance. The key to making payment arrangements is to inform the Credit Department of your intentions before you get far behind. The Credit Department is also knowledgeable of government agencies to which they may refer you for assistance.

The Member Services Department offers a free home energy audit to members who request it. This energy audit provides valuable conservation tips and energy improvement suggestions. We also can mail to you free suggestions for conserving energy, or answer questions over the phone.

For those members with electric heat, your winter bills obviously increase. GMEC offers a budget plan that will provide stability to your bills year round. Please call the Member Billing Department during the summer to discuss your budget options.

If someone in your household depends on in-home life support equipment, notify us immediately. We maintain an up-to-date record of all consumers who use electrically operated life support machines so we can give these consumers a high priority in restoring power during an outage. However, because we can not guarantee uninterrupted electric service, we strongly recommend that you have a backup power source and an emergency plan for extended power outages.

The Credit, Member Services, and Member Accounting Departments can all be reached at 1-(800)-521-9879 or refer to Contact Us.

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Mon – Fri (7:30 a.m. – 4:00 p.m.)

17 S. Liberty St.
New Concord, Ohio 43762
Phone: 740-826-7661
Fax: 740-826-7171
Ohio Toll Free: 1-800-521-9879

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©2023 Guernsey Muskingum Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • About Us
      • History
    • Board of Directors
    • Business Office Info
      • Directions
    • Careers
    • Code of Regulations
      • Articles of Incorporation
      • Code of Regulations
      • Mission Statement
      • Statement of Ideals
    • Competitive Difference
      • Deregulation and Choice
      • Generation Assets
      • Renewable Energy
    • Contact Us
      • Contact Update Form
    • Nondiscrimination Statement
    • Service Territory
  • Acct Services
    • Billing Services
      • Automatic Direct Bill Payment
      • Billing Rates
      • Budget Plan
      • Member Assistance
      • Payment of Bills
    • Capital Credits
    • Financial Assistance
    • Reading the Meter
    • Financial Assistance
    • Service Fee
    • SmartHub
  • Community
    • 4H Involvement
    • Community - Youth
    • Operation Helping Others
    • Scholarships
    • Youth Tour
  • Member info
    • ACRE Coop Owners for Political Action
      • ACRE - Frequently Asked Questions
    • Annual Meeting Notice
      • Directions to L. W. Miller School
    • Annual Meeting of Members
    • Cardinal Plant Tour
    • Energy Alternatives - EnviroWatts
      • EnviroWatts Application
    • FAQ
    • Ohio Cooperative Living
    • Peak Management
    • Renewable Energy
  • Operations
    • Service Specifications
      • Meter Pole - Overhead Service
      • Overhead Service - No Mast
      • Overhead Service - With Mast
      • Meter Pole - UG Service
      • UG Service - Pedestal Panel
      • UG Service - Pedestal Post
      • UG Service - Structure Mount
      • Ohio MH Commision
    • Before You Dig - OUPS and OGPUPS
    • Non-Outage Trouble Form
    • Reporting Outages
    • Trees and Right-of-Way
      • Select the Right Tree
    • Service Disconnect
  • Services
    • Geothermal
    • Air Conditioning
    • Dual Fuel
    • Aerator Transfer Switch
      • Generator Wattage Guide
      • Which Generator to Buy
    • Home Energy Audit
    • Radio Controlled Switches
    • Safety Demonstrations
    • Water Heaters
  • Useful Tools