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  • Members can now pay their bills online and check energy usage. Notice the Smart hub and Pay Bill Now buttons on the home page. 
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SmartHub

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  1. Acct Services
  2. SmartHub

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What is SmartHub?

SmartHub is a web and mobile app that allows you to take control of all aspects of your utility account. Pay your bill, manage your electric use, report outages and receive updates, get reminders, plus contact us quickly with service issues online or on your mobile device.

SmartHub Features
Notification Instructions
Outage Alerts Setup

Frequently Asked Questions!

If I enroll in SmartHub, will I still receive a paper copy of my bill?

Yes, all members will still receive a paper bill even if they enroll in SmartHub.

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all of the features of SmartHub or you can continue to pay your bill as you currently do.

Do I need SmartHub to pay online?

Creating a SmartHub account will allow you to access many great features and will allow making recurring online payments convenient. If you are making a one-time payment online, you can do so by selecting the "Pay Bill Now" button on the homepage of our website at anytime.

Please note - There is a convenience fee if you choose to pay your bill via SmartHub.

Can I manage and make payments on multiple accounts with SmartHub?

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

Is there a fee to use SmartHub?

There is no fee to have the app. There is a convenience fee if you choose to pay your bill via SmartHub. There is no fee to use other features such as reporting meter readings, reporting outages, viewing usage or billing history, or getting outage updates.

Can I see up to date usage information?

We are in the process of transitioning to new meters that will make daily and hourly usage information available via SmartHub. Until your account has one of those meters installed, you will see the same usage for the month reflected on your bill.

How will I get messages through SmartHub?

You can select the types of messages you will receive and how you receive them from your SmartHub account. You can choose to access messages only while logged into your SmartHub account or choose to add email and/or text notifications. 

Manage notifications in SmartHub

Can I report an outage via SmartHub?

Yes, you can report an outage via SmartHub. It will interface into our outage management system in the same manner as calling in your outage over the phone, avoiding potential wait times during a large storm event.

Outage alerts setup instructions

Mobile Registration

Web Browser Registration

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Office Hours

Mon – Fri (7:30 a.m. – 4:00 p.m.)

17 S. Liberty St.
New Concord, Ohio 43762
Phone: 740-826-7661
Fax: 740-826-7171
Ohio Toll Free: 1-800-521-9879

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©2023 Guernsey Muskingum Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • About Us
      • History
    • Board of Directors
    • Business Office Info
      • Directions
    • Careers
    • Code of Regulations
      • Articles of Incorporation
      • Code of Regulations
      • Mission Statement
      • Statement of Ideals
    • Competitive Difference
      • Deregulation and Choice
      • Generation Assets
      • Renewable Energy
    • Contact Us
      • Contact Update Form
    • Nondiscrimination Statement
    • Service Territory
  • Acct Services
    • Billing Services
      • Automatic Direct Bill Payment
      • Billing Rates
      • Budget Plan
      • Member Assistance
      • Payment of Bills
    • Capital Credits
    • Financial Assistance
    • Reading the Meter
    • Financial Assistance
    • Service Fee
    • SmartHub
  • Community
    • 4H Involvement
    • Community - Youth
    • Operation Helping Others
    • Scholarships
    • Youth Tour
  • Member info
    • ACRE Coop Owners for Political Action
      • ACRE - Frequently Asked Questions
    • Annual Meeting Notice
      • Directions to L. W. Miller School
    • Annual Meeting of Members
    • Cardinal Plant Tour
    • Energy Alternatives - EnviroWatts
      • EnviroWatts Application
    • FAQ
    • Ohio Cooperative Living
    • Peak Management
    • Renewable Energy
  • Operations
    • Service Specifications
      • Meter Pole - Overhead Service
      • Overhead Service - No Mast
      • Overhead Service - With Mast
      • Meter Pole - UG Service
      • UG Service - Pedestal Panel
      • UG Service - Pedestal Post
      • UG Service - Structure Mount
      • Ohio MH Commision
    • Before You Dig - OUPS and OGPUPS
    • Non-Outage Trouble Form
    • Reporting Outages
    • Trees and Right-of-Way
      • Select the Right Tree
    • Service Disconnect
  • Services
    • Geothermal
    • Air Conditioning
    • Dual Fuel
    • Aerator Transfer Switch
      • Generator Wattage Guide
      • Which Generator to Buy
    • Home Energy Audit
    • Radio Controlled Switches
    • Safety Demonstrations
    • Water Heaters
  • Useful Tools